#1 Email ticketing system. For better collaboration and support.

Manage emails the modern way with the best email ticketing system. Use one shared inbox for all your customer emails. Save 60+ hours per month and improve response time by 50% on the go.

One shared inbox, every time

Leave no email query unanswered. Use one shared inbox for all your agents to monitor and respond to email tickets on the go.
Agent collaboration made easy with the best email management tools. Enable agents to update ticket status every time - open, pending, closed and soft close.

Improve agent
productivity,
seamlessly

Provide personalized support at all times. Agents respond to customers with better knowledge thanks to internal reference notes for every ticket.
Save agents from monotonous work with canned templates for email responses - better resolution time and improved agent productivity. Also, enable auto-responders for instant resolutions.

Best Customer Service Email Management Software

Automate email management

Automatically route to specific agents based on roles, email addresses, priority, keywords, etc. Ensure the best support, nothing less.
Tag emails and route them to different buckets based on sentiment, keyword and priority. Let agents know what they are dealing with.

Stay in the know,
always

Know the status of each email from the one-view dashboard - track progress 24/7 - anytime, anywhere.
Analyze team performance with real-time metrics like average handle time, first response time, open & close status and more. Setting SLAs is a walk in the park.

Efficient Customer Service Email Management System

It’s not just about managing emails.

Using a customer email management software goes beyond just managing emails.

60+ hrs

Saved per month

30-50%

reduced email handling time

50-70%

improved
response time

Why choose Simplify360’s email management tool?

Simplify360 is one of the best email management tools that allows you to manage your emails like a PRO! Our clients have managed a billion emails with our top email ticketing system and they are delighted at every single instance. And so will be you!

One shared inbox for all your emails

Automated email categorization

Autoresponders
for emails

Route emails based
on criteria

Email reminders
& alerts

Advanced reporting
& analytics

Explore
Simplify360 suite.

Empower agents, offer customer delight and gain game-changing analytics.

Review
Management

Omnichannel
Support

Publishing &
Scheduling

Social
Listening

AI
Chatbots

Start managing your emails like a PRO.

Use the best email management software around.

Book a 1-on-1 Demo >

FAQs about email ticketing system

An email ticketing system is a special software that allows you to manage your incoming emails. An ideal email management tool will allow agents to collaborate and resolve all emails within one inbox along with other features like routing, auto-responder, tagging and more.

Some of the benefits of using email management tools include improved agent productivity, better first response rate, high customer satisfaction scores due to personalized support and more.

Some of the popular customer email management softwares are Simplify360, Freshdesk, Hive and more.

#1 Email ticketing system. For better collaboration and support.

One shared inbox, every time

Improve agent productivity, seamlessly

Automate email management

Stay in the know, always

It’s not just about managing emails.

60+ hrs

30-50%

50-70%

Why choose Simplify360’s email management tool?

One shared inbox for all your emails

Automated email categorization

Autoresponders for emails

Route emails based on criteria

Email reminders & alerts

Advanced reporting & analytics

Explore Simplify360 suite.

Review Management

Omnichannel Support

Publishing & Scheduling

Social Listening

AI Chatbots